Troubleshooting
Next to each Facebook page in your profile, Markettai can show one of these three warnings. All three mean something is missing in your Meta account, the company that owns Facebook and Instagram, not in Markettai, so we cannot fix them for you:
| Warning | What is missing | What stops working in the meantime |
|---|---|---|
| Missing permission to advertise | Your Facebook user does not have the "Manage ads" task on that page | Creating ads with that page. You can still publish ordinary content on it |
| Missing permission to publish content | Your user does not have the "Create content" task on that page | Publishing and scheduling posts on that page |
| Instagram not linked | The page has no professional Instagram account attached | Posting to your Instagram. You can still work with your Facebook |
- Warning
- Missing permission to advertise
- What is missing
- Your Facebook user does not have the "Manage ads" task on that page
- What stops working in the meantime
- Creating ads with that page. You can still publish ordinary content on it
- Warning
- Missing permission to publish content
- What is missing
- Your user does not have the "Create content" task on that page
- What stops working in the meantime
- Publishing and scheduling posts on that page
- Warning
- Instagram not linked
- What is missing
- The page has no professional Instagram account attached
- What stops working in the meantime
- Posting to your Instagram. You can still work with your Facebook
Click the warning itself and the app opens a guide with the steps. Here they are, in case you prefer to have them in front of you.
Both permission warnings are fixed in Meta Business Settings; the guide has a button that takes you straight to your list of pages:
- Go to "Pages" and select the page with the warning.
- Open the "People" (or "Page access") tab.
- Add your user if it is not listed, and turn on the "Manage ads" and "Create content" tasks.
When you finish, click the guide's last button ("I already assigned the role -- reconnect") so Markettai checks the connection again.
To link Instagram, the steps happen on your Facebook page:
- Log in to Facebook, go to your page and open "Settings".
- Go to "Linked accounts" and select "Instagram".
- Click "Connect account" and log in with the Instagram account you want to link.
- Make sure it is a "Business" or "Creator" account. If it is still personal, switch it from the Instagram app under "Settings" > "Account" > "Switch to professional account"; it is free.
Once it is linked, go back to your profile in Markettai and click "Sync with Meta".