Creative Issues: Rejections, Copyright, and Account Blocks

Although MarkettAI uses artificial intelligence to create optimized content, the publishing rules are dictated by external platforms (like Meta). Ad rejection is an automatic process that occurs outside the direct control of our platform.

1. Common Causes of Content Policy Rejection 🛑

Meta has strict policies. An ad will be rejected if:

• Prohibited Content: Promotion of illegal goods or services, weapons, or adult content.
• Misleading Claims: Using language that guarantees results (e.g., "lose 10kg in 2 days") or low-quality clickbait content.
• Images with Too Much Text: Although MarkettAI optimizes this, excessive text embedded in the image can trigger automatic rejection.
• Personal Attributes: Targeting users using sensitive personal attributes (e.g., "If you are diabetic...", "If you have debt...").

2. Use of Copyrighted Images/Music 🛡️

The use of material protected by copyright or trademark is a direct cause of rejection and, in severe cases, of ad account blocking:

• AI-Generated Creatives: Images generated by MarkettAI’s AI are not copyrighted by default for the client, but the platform ensures that the databases used do not infringe intellectual property. Zero risk does not exist.
• User-Uploaded Material: If you upload images or music that does not belong to you, the risk of rejection and penalty falls entirely on the user.

3. What to Do If Your Ad Is Rejected? 🛠️

1. Immediate Diagnosis: In the MarkettAI Campaigns view (or Meta Business Manager), check the specific reason for the rejection.
2. Modify Content: Click on the rejected ad in MarkettAI and edit the text or image to comply with the policies. Then, save the ad again to resubmit it for review.
3. Appeal the Decision (Last Resort): If you believe the rejection was a Meta system error, use the Meta Account Quality tool to request a human review of your ad. MarkettAI cannot initiate this process for you.