System Status Verification: Is It a General or Local Failure?

Before starting a local diagnosis or contacting support, it is crucial to verify the operational status of MarkettAI's systems and the third-party platforms we integrate with (Meta, TikTok, etc.). Global failures are not resolved with a support ticket, but by waiting for the service to be reactivated.

1. Operational Status of MarkettAI (Our Platform) 🌐

If you experience issues logging in, extreme slowness, or failures in AI execution, check our Official Status Page:

• Suggested Location: You can find a link to the Status Page in the footer of MarkettAI or directly at `markettai.com/changelog`.
• Status Codes: The page will inform you if key services are Operational (green), in Degraded Performance (yellow), or Out of Service (red).
• Scheduled Maintenance: If there are disruptions due to scheduled maintenance, the Status Page will announce it in advance, indicating the expected time for service resumption.

2. Status of External Platforms (Meta/Facebook Ads) 📊

Connection failures or mass ad rejections can be due to instability in the Meta API, especially after major updates:

For issues with ad accounts, the pixel, or publishing, consult the Meta Platform Status or Account Quality in your Meta Business Suite. If Meta reports issues, the BOOST Engine may pause its actions to avoid execution errors, so you must wait for the problem to be resolved at the source.

3. Conclusion: When to Contact Support

You should only contact technical support if:

• Both the MarkettAI and Meta Status Pages indicate that everything is operational.
• You have followed the diagnosis steps in previous sections without success.