Troubleshooting

Troubleshooting: Quick Self-Diagnosis Guide

The Troubleshooting section is designed to help you diagnose and resolve the most common failures that may arise when connecting accounts, creating campaigns, or executing automatic optimization. Use this guide before contacting technical support.

Ilustración que simboliza el proceso de solución de problemas, con una mano humana y una mano robótica (IA) colaborando para reparar un engranaje roto.

Troubleshooting Index

Follow the list in order to rule out the most frequent issues, from basic connectivity to automation failures and, finally, human support:

  1. 🔌 Connection Errors

    Meta, Pixel, and Down Accounts. (Verify if the platform is communicating correctly with your accounts).

  2. 🖼️ Creative Issues and Ad Rejections

    Copyright, Prohibited Content, and Account Blocks.

  3. 🛑 Campaign Paused

    Common Reasons (Ad Review, Platform Limits, 1xxx Errors).

  4. 💸 Payment and Billing Issues

    Card Rejections, Variable Fee Failures, and Subscription Difficulties.

  5. 🤖 Automation Issues (BOOST Engine)

    Unexpected Actions or Execution Failures by the AI.

  6. 🌐 System Status Verification

    How to check if MarkettAI or the Meta platform is down.

  7. 💬 Technical Support

    How to submit a ticket or access live chat.

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Connection Errors: Meta, Pixel, and Down Accounts