Getting started & onboarding
In your profile, next to each connected Facebook page and each connected ad account, Markettai shows a label with the state of that connection:
- Connected, in green: all in order, nothing for you to do.
- Action required, in amber: something is missing before you can work with that page.
- Error or Disconnected, in red: Markettai cannot get access right now.
- Syncing: the state is being checked, wait a few seconds.
When it is not green, the label also tells you the specific cause and offers you the button that fixes it. You do not have to hunt for anything: the app opens the step-by-step guide that matches each case.
| What the label says | What it means | What it offers you |
|---|---|---|
| Instagram not linked | Your Facebook page has no professional Instagram account attached | Guide to link it |
| No permission to advertise | Your Facebook user has no permission to run ads on that page | Guide to give yourself that permission |
| No permission to publish content | The same as above, but for publishing on the page | Guide to give yourself that permission |
| You have no ad account connected | You can publish, but not advertise, because the account that pays is missing | Guide to create it |
| Your ad account cannot promote this page | The page and the ad account are not linked inside Meta | Guide to link them |
| Your Meta session expired | Meta has closed the access, which is normal every so often | Button to reconnect |
| The page or the account could not be verified | Meta is not answering about that item | Button to reconnect |
| Payment issue pending at Meta | Meta cannot charge you for the ads | Direct link to your payment details at Meta |
| Ad account disabled by Meta | Meta has blocked that account | Direct link to your account quality at Meta |
| Unusual state at Meta | Something uncommon worth a look | No automatic action, check it in your Meta account |
- What the label says
- Instagram not linked
- What it means
- Your Facebook page has no professional Instagram account attached
- What it offers you
- Guide to link it
- What the label says
- No permission to advertise
- What it means
- Your Facebook user has no permission to run ads on that page
- What it offers you
- Guide to give yourself that permission
- What the label says
- No permission to publish content
- What it means
- The same as above, but for publishing on the page
- What it offers you
- Guide to give yourself that permission
- What the label says
- You have no ad account connected
- What it means
- You can publish, but not advertise, because the account that pays is missing
- What it offers you
- Guide to create it
- What the label says
- Your ad account cannot promote this page
- What it means
- The page and the ad account are not linked inside Meta
- What it offers you
- Guide to link them
- What the label says
- Your Meta session expired
- What it means
- Meta has closed the access, which is normal every so often
- What it offers you
- Button to reconnect
- What the label says
- The page or the account could not be verified
- What it means
- Meta is not answering about that item
- What it offers you
- Button to reconnect
- What the label says
- Payment issue pending at Meta
- What it means
- Meta cannot charge you for the ads
- What it offers you
- Direct link to your payment details at Meta
- What the label says
- Ad account disabled by Meta
- What it means
- Meta has blocked that account
- What it offers you
- Direct link to your account quality at Meta
- What the label says
- Unusual state at Meta
- What it means
- Something uncommon worth a look
- What it offers you
- No automatic action, check it in your Meta account
While a warning is unresolved, the automatic system does not act on that account (see «What it never touches»).